Terms and Conditions

Secrets of Slumber is undertaken under the following Terms and Conditions (T&Cs). By purchasing sleep services from Secrets of Slumber you understand and agree to accept these T&C’s. Please note these terms are legally binding so please read them carefully.

Safety

• Advice given by Secrets of Slumber is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical experts

• Secrets of Slumber follows the SID safe sleeping guidelines and strongly advises that all parents should do so when dealing with their child’s sleep. Please refer to the Lullaby Trust (https://www.lullabytrust.org.uk) for further information

Fees

• The fee for Secrets of Slumber services is due in full in advance of the initial consultation

• The purchase of a Sleep Package will be deemed as acceptance of Secrets of Slumber’s T&Cs

Refund policy

• Secrets of Slumber reserves the right to cancel consultations at short notice due to personal circumstances. In the event of Secrets of Slumber cancelling, the Client will be offered a full refund or reschedule the appointment at the earliest convenience for both the Client and Secrets of Slumber

• If the package is cancelled by the Client, the following T&Cs apply:
  

  • Less than 24 hours’ notice – no amount will be refunded

  • 24-48 hours’ notice – 50% of full amount will be refunded

  • More than 48 hours’ notice – 100% will be refunded to the client
    

•  If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Secrets of Slumber may accept a rescheduled appointment

• Secrets of Slumber reserves the right to cancel workshops at short notice due to personal circumstances. In this event all workshop attendees will be offered a full refund or chance to join another workshop at a later date

Services 

• In respect of each Sleep Plan created by Secrets of Slumber for the Client, the Client agrees that it shall not provide the Sleep Plan to any third party who is not a Client

• If a Client’s child has any underlying health condition, Secrets of Slumber reserves the right to not proceed with the consultation. If this is the case, the Client will receive a full refund

• Following your consultation, the intention will be to send the Sleep Plan to the Client within 48 hours

• If, in the weeks and months after the consultation’s follow-up support finishes the Client experiences a relapse in sleep, the Client will not be eligible for a refund. Sleep regressions are a normal occurrence in babies’ sleep and there can be a number of different causes for this, unrelated to advice given by Secrets of Slumber. Secrets of Slumber offers additional follow-up support options for previous Clients which can be used if the Client wishes to

• Secrets of Slumber reserves the right to change the T&Cs at any time

• Clients are strongly encouraged to read their Sleep Plan carefully before embarking on any sleep coaching/new routines/changes

Privacy policy

• Secrets of Slumber is compliant with GDPR policies and guidelines with the purpose of protecting the rights to privacy of all Clients. Please also read our privacy policy